Refund Policy

We will offer 100% refund

1. If the product you purchased is non-functional.
2. If we cannot get the product to work
3. If we fail to respond to your support post in 48 hours maximum (business days only).
4. If the product has not been downloaded
5. If a product is “not as described”

We cannot offer a refund

1. If you have changed your mind and simply say that you do not want it anymore
2. If you bought an item by mistake.
3. If you ask for any feature that is not already listed in our product description.
4. If you do not have sufficient expertise to use the item
5. If you do not contact us and give us a chance to find a solution to any issue you might have

You must request support and refund within 15 days of purchase. 

QUESTIONS?

If you have any questions concerning our return policy, please contact us at:

admin@hiseotools.com